Standard shipping orders take 1-3 business days to be processed and packaged before being shipped out of our warehouse. Shipping is the charge for birdiesboutiqueonline.com order processing, item selection, packaging, transport, and handling. Special requests, including specification of carrier and/or future delivery dates, may include additional charges. Delivery times are not guaranteed, notwithstanding additional costs, but are our best approximation and vary with specific requests. Shipments and deliveries occur only on weekdays. Shipping is subject to change and will be determined at the time of order.
Birdie's Boutique is not responsible for:
- Delays with US Postal Service, UPS, or FedEx shipping
- International Duties or Customs Charges
- Lost, damaged, or marked delivered items. To file a claim with the carrier, please click one of the following links: FedEx Claims Support or USPS Claims Support
US Postal Service Guarantees
We are not responsible if the package is not delivered in the guaranteed shipping times as it may take 1-3 business days to process the order, and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.
UPS/FedEx Guarantees
We are not responsible if the package is not delivered in the guaranteed shipping times as it may take 1-3 business days to process the order, and we cannot be held liable for UPS/FedEx guarantees. If the item is not delivered in time, please contact UPS/FedEx (1-800-463-3339). We will not refund additional shipping charges if UPS/FedEx fails to meet their guaranteed shipping times.
Carrier Contact Numbers:
- USPS: 1-800-275-8777
- FedEx: 1-800-463-3339
- UPS: 1-888-742-5877
- International USPS: 1-800-222-1811
Wrong Address Disclaimer
- It is the buyer's responsibility to make sure that they enter the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times; hence, there is a minimal time gap to cancel/change your order or change its address. If you decide to cancel your order or change your shipping address, please contact us here as soon as you place your order. We will do our best to make the change; however, we cannot guarantee that we will do so.
- If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.
- All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
